Why Can't I place my order?
If your billing address does not match your bank's record exactly, your order will not be placed.
I received the wrong product?
If you feel that you have received the wrong product, please contact customer service within 42 hours of receiving the product. I need a copy of my receipt/invoice. Please contact us if you do not recieve a copy of the receipt
Will my information be shared with anyone?
No. All the information that is given to us is secure and confidential.
What is the return policy?
Due to health concerns none of our products can be returned. The item could still be returned if it doesn't match the item description and has not been used. (only applies to lingerie). The refund will be only store credit. No refund on other products.
How Can I Pay?
We accept Visa, Mastercard, American Express, PayPal and Direct Deposit
How do I know when my order has been dispatched?
You will receive an email confirmation along with a tracking number for your parcel.
How do I firgure out my size?
Please refer to "size chart" section in each product for more details.
Delivery time is up to 3 weeks
How old do I need to be to order from your site?
Customers should be 18 years and older (21 in some states) to view and place orders through our website. Customers should be 18 years and older to view and place orders through our website.
If something is missing from my product?
If something is missing from your product please contact us by email at firstname.lastname@example.org or simply fill out the contact form and we will be contact as soon as possible
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
What currency are the product priced in?
They are priced in Canadian dollars and money in other currencies will be charged in Canadian dollars
Why has my payment been declined?
Your payment might be declined for a number of reasons, and your card issuer will be able to give you more details.
Can i add or remove items on my order once confirmed?
Unfortunately as our orders are dispatched very quickly, once the order has been confirmed we are unable to amend any order details.